Hotel Software That Doesn't Crash During Check-in Rush
Built hotel systems since 2015. Watched a PMS freeze during a wedding with 200 guests checking in. That 2-hour chaos taught us redundancy isn't optional.
Challenges We've Seen (And Solved)
These are the real problems that keep hospitality businesses up at night
OTA Commission is Killing Margins
MakeMyTrip and Booking.com take 18-25% commission. Hotels need direct bookings but guests go to OTAs for reviews and comparison. Need website that converts and rate parity management.
No-shows and Cancellations
Guest books directly, doesn't show up, you held that room instead of selling it. Or 10 cancellations come at once, now you're scrambling to fill inventory. Dynamic pricing helps but needs data.
Guest Experience Expectations
Guests expect hotel to remember their preferences. Room temperature, pillow type, dietary restrictions - manually tracking this for 200 rooms is impossible. CRM integration crucial.
Operations Coordination
Housekeeping needs to know checkout schedule, F&B needs to know meal plan bookings, front desk needs payment status - without real-time sync, things fall through cracks and guests complain.
How We Actually Solve These
Not just features - solutions we've built and tested with real clients
Hotel Property Management System
Reservations, check-in/out, room assignment, housekeeping coordination, billing, reporting - everything front desk needs. Integrated with door locks, POS, payment gateways. Offline mode for when internet fails.
Direct Booking Engine
Website booking system with real-time availability, dynamic pricing, package deals, loyalty programs. Integrated with channel manager to sync rates across OTAs. Reduced OTA dependency from 78% to 45% for one client.
Restaurant POS & Management
Table booking, order management, KOT printing, billing, inventory tracking for F&B. Integrated with PMS for room service charges. Works offline - kitchen network failures don't stop orders.
Guest Experience Platform
Mobile app for guests - digital check-in, room service orders, spa bookings, local recommendations, checkout. Staff app for managing requests. CRM for tracking preferences and automating personalization.
Real Project, Real Results
One example of how this actually plays out
Boutique Hotel Chain (Rajasthan)
5 properties using different systems, 78% bookings from OTAs paying 22% commission, guest data scattered across Excel sheets, housekeeping delays from poor coordination, no way to track repeat guests.
Unified cloud PMS across all properties, direct booking engine with dynamic pricing, mobile app for guests and staff, CRM tracking guest preferences, automated rate management across OTAs for rate parity.
- Direct bookings: 22% → 55% in 8 months (saved ₹28L in OTA commissions)
- Average guest rating: 4.1 → 4.8 stars (better service coordination)
- Repeat guest rate: 18% → 34% (personalized experiences)
- Revenue per available room up 42% through dynamic pricing
Why Work With Us
What we bring to hospitality projects specifically
- Hospitality expertise - worked with budget hotels, boutique resorts, hotel chains
- OTA integration - connected with MakeMyTrip, Goibibo, Booking.com, Airbnb
- Hardware compatibility - works with existing door locks, POS terminals, card readers
- Multilingual support - guests and staff speak different languages, UI adapts
- 24/7 support - hotel issues don't wait for business hours, neither do we